Booking Terms and Conditions Agreement

Reservations All the reservations can be made via our booking agents. Our booking agents can be reached over the email ([email protected]), by filling the contact form on the web site, and/or by calling the official phone number stated on the website.

Deposits & Final payments First quote and offer is always free, for any additional changes you may be asked to pay the deposit. We keep the right to ask for $200 non-refundable deposit to make additional changes on the itinerary. Upon the confirmation, the deposit goes towards the final payment and in case the trip is not confirmed we keep the right to keep the deposit for the spent time.

The final payment is due to 45 days prior to the departure. If we do not receive the final payment by the due date, we reserve the right to cancel the reservation and keep the deposit. In case of any billing errors we reserve the right to re-invoice with correct pricing. We also reserve the right to change the final price if the currency exchange rate compared to EUR changes drastically and more than 1.5%.

If booking is confirmed 46 days or more before the departure Via Tours Croatia will ask for 20% down deposit to secure the services. Via Tours Croatia will ask remaining balance 45 days prior to the departure date.

Credit cards We accept major credit cards. Credit card charges require certain information and will be processed only upon submission of a completed form.

Returned checks A fee of $30 will be charged for any returned checks.

Revision fee Revision fee of $30 per transaction alterations or revisions. A change of tour date or tour itinerary within 45 days of departure will be treated as a cancellation and new booking; regular cancellation fees apply. 

Cancellations and cancellation fees Cancellations must be advised to Via tours Croatia in writing. Per person cancellation fees apply as follows:

Land custom trips

46+ days prior to commencement of service:

20% deposit to secure the booking – non-refundable after payment

80% 45 days prior to the trip – non refundable after payment

Charters

50% non-refundable deposit upon confirmation

50% 45 days prior to the arrival date

If the booking is confirmed 45 days prior to the arrival or sooner, the full payment will be required.

Optional tours cannot be refunded after purchase. Refund takes up to 30 days to process.

Via tours Croatia cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Via tours.

Any trip cancellations and non delivered services due to force majeures Via Tours Croatia is not to be held liable. Force majeures (pandemic, fires, earthquake, or similar), which is international law phenomena that relieves the parties from performing their contractual obligations when certain circumstances beyond their control arise, making performance inadvisable, commercially impracticable, illegal, or impossible.

Bearing in mind the above, Tour operator is not legally obliged to repay any received deposits. However, in such cases Via Torus Croatia will do everything in it’s power to re-book travelers to next possible date but no longer than 365 days in the future.

Refunds for unused services With no exceptions, no refunds will be made for unused services once travel arrangements have commenced.

Service Complaints All complaints must be received in written form directly to Via tours, either over the e-mail and/or mail. Complaints are accepted 30 days after the service was used. Please make sure to send the complaints in that time period as complaints received after 30 days will not be considered.