Privacy Policy
Welcome to Via Croatia ("Via Croatia," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us through our website, email communications, and other interactions.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.via-croatia.com or interact with us through other means.
1. Who We Are
Via Croatia is a luxury Destination Management Company (DMC) and yacht charter operator specializing in private and tailor-made travel experiences across Croatia, Slovenia, Montenegro, Bosnia & Herzegovina, Albania, and neighboring regions.
Via Croatia operates through:
- Via Tours & Trade LL; dba Via Croatia (USA) — Registered in the United States
- Via Magnifica d.o.o. (Croatia) — Registered in Croatia (EU)
2. Information We Collect
We may collect the following types of information when you visit our website, subscribe to our newsletters, make an inquiry, or book a trip:
A. Personal Information
- Full name
- Email address
- Phone number
- Travel preferences and interests
- Country of residence
- Billing and payment details (when applicable)
- Agent or company affiliation (for B2B partners)
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Geographic location (approximate)
- Pages visited, time spent on site, and referral URLs
- Cookies and similar tracking technologies
C. Sensitive Information
We only collect sensitive information (such as passport details, health conditions, or dietary preferences) when necessary to provide travel services and only with your explicit consent.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide personalized travel proposals
- Manage bookings and payments
- Communicate updates, itineraries, and confirmations
- Send marketing communications (only with your consent)
- Improve our website and services
- Comply with legal obligations
For travel agents, we may also use your data to:
- Provide marketing materials, training, and partnership information
- Manage commission payments and contracts
- Share booking details relevant to your clients
4. Legal Basis for Processing (GDPR Compliance)
We process personal data under the following legal bases:
- Consent: When you opt-in to receive newsletters or marketing.
- Contract: When necessary to fulfill a booking or travel arrangement.
- Legitimate Interest: For improving services, marketing to existing partners, and preventing fraud.
- Legal Obligation: To comply with tax or accounting regulations.
5. How We Share Your Information
We may share your information with:
- Trusted local partners and suppliers (hotels, transport providers, guides, yacht crews) when necessary for trip execution.
- Payment processors for secure transactions.
- Marketing and analytics providers (such as Google Analytics or Meta) for website performance tracking.
- Affiliated entities within Via Croatia and Via Magnifica.
We do not sell, rent, or trade your personal information to third parties.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy — typically:
- Booking records: 7 years (for legal/accounting compliance)
- Marketing contacts: Until you unsubscribe or request deletion
- Inquiry forms: 24 months after last interaction
7. Cookies and Tracking Technologies
Our website uses cookies and similar tools to enhance user experience and analyze site performance. You can control or delete cookies through your browser settings.
We use:
- Essential cookies (for site functionality)
- Analytics cookies (e.g., Google Analytics)
- Marketing cookies (for retargeting and social media ads)
By using our website, you consent to our use of cookies.
8. Data Security
We use reasonable technical and organizational measures to protect your personal data, including encryption, secure servers, and limited data access.
While we strive to protect your data, no online transmission is completely secure; you share information at your own risk.
9. International Data Transfers
Your data may be transferred between the United States and the European Union for the purpose of processing travel arrangements and maintaining operations.
We ensure all transfers comply with GDPR using appropriate safeguards (such as Standard Contractual Clauses).
10. Your Rights
Depending on your jurisdiction (EU/UK/Canada/California), you may have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Object to processing or request restriction
- Request data portability
- Lodge a complaint with your local data protection authority
To exercise these rights, please contact us at privacy@viacroatia.com.
11. Marketing Communications
We may send you promotional emails about destinations, yachts, or itineraries we think you'll love. You can unsubscribe anytime by clicking the link in the email or contacting us directly.
12. Third-Party Links
Our website may contain links to third-party websites or booking platforms.
We are not responsible for their privacy practices and encourage you to review their policies.
13. Children's Privacy
Our services are not directed toward children under 18.
We do not knowingly collect personal data from minors. If we discover we've collected such data, we will delete it promptly.
14. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated "Last Updated" date.
15. Contact Us
For any questions or privacy-related requests, please contact:
Via Croatia LLC (USA)
Email: sales@via-croatia.com
Website: www.via-croatia.com